Although Amazon is a leading online shop trusted by many people worldwide, this doesn’t mean that all its products are of perfect quality. That’s why Amazon has a hassle-free return policy for its products. If you bought a mattress topper from Amazon but see that it isn’t as expected upon arrival, you can return it.
So, how to return a mattress topper to Amazon? Select the “Return or Replace item “icon by logging into your account. Next, state why you plan to return the product and how you would like the compensation. This can be through a request for a product replacement or a refund.
But what if you purchased the mattress topper from an Amazon affiliate seller or a third party? You are required to make a request that you want to return the item and wait for the seller’s response. Unfortunately, the seller can deny the refund, and it will still be in line with Amazon’s standards.
What’s the Use of a Mattress Topper?
A mattress topper is a 2 to 4-inch thick memory foam, wool, feather, or latex material layer added to your mattress. The topper gives you comfortable support while preventing the mattress from sagging and keeping stains off. A topper also enhances the look of an old mattress and makes a new mattress retain its look longer.
How Can You Return a Mattress Topper to Amazon?
Amazon‘s online store allows you to shop from the comfort of your home and avoid the hassle of going to physical shops. You can compare mattress toppers from different brands, their features, quality, and prices to evaluate one that suits your needs.
True to its promise, Amazon, in its customer service and logistics system, enables customers to return their purchases if dissatisfied. You can return almost anything from kitchen utensils, furniture, and a mattress topper to Amazon.
Unopened mattress toppers are the easiest to return. However, you can return a topper you have opened and extended, provided you give a reason to return within 1 month. To qualify for a return, you must have proof of purchase, while the item should be in its original packaging.
How to Use Amazon’s Online Return Center?
Login to your account and navigate to Amazon’s Online Return Center to request the seller to authorize a return. Once your request is approved, you will receive instruction procedures plus a prepaid shipping sticker. For a malfunctioning or damaged item, you will get an identical piece. But if you choose to get a different item, follow the above steps for a return and place another order for your desired product.
Many purchases made through Amazon.com sites like Digital Content, Amazon Pantry, and Amazon Fresh or fulfilled by Amazon label can be returned within 30 days after shipment. If the 30-day return window has expired and you can’t return the mattress topper, you will be advised where to dispose of or donate to charity.
How to Return an Opened and Expanded Mattress Topper to Amazon?
Amazon can only permit the return of opened mattress toppers if they have not been expanded. Materials such as latex, and memory foam, among others, are used to manufacture expanded mattress toppers. Returning opened and enlarged toppers to Amazon isn’t possible unless you show them the fault is due to manufacturing issues, not yours. Only then will you receive permission for a refund or replacement.
Guidelines for Returning a Mattress Topper to Amazon
The steps for returning a mattress topper to Amazon may differ according to different seller return policies. Nevertheless, the Amazon standard technique applies to all merchants. Generally, after making a request, you will get a reply from the Amazon Online Return Center.
Afterward, identify the exact model or brand of the item to be returned. If this proves to be hard, contact the seller of the product, and they will advise you better.
1. Prepare the mattress topper
Firstly, prepare the mattress topper by sealing it in the box nicely. Some toppers may retain their initial shape, while others may extend slightly. Even if Amazon guarantees a 30-day return policy for mattress toppers, refunds are uncommon.
2. Follow the product return policy
You must accept the return policy rules to go to the next feature. If the seller is within your town, they can come to your home and pick up the mattress topper. Alternatively, the topper can be shipped to the address of the seller.
3. Shipping costs
As explained in the product return policy, check the shipping costs, if any, to be safe. Although many big businesses don’t add shipping fees, it’s always great to check first before starting the return to prevent unwanted costs.
4. Return period
Amazon offers a 30-day trial or return period for mattress toppers, but other sellers on the site give more extended periods. Some Amazon merchants give up to 60 or 120 days return period if you are displeased with the item.
5. Get a refund
The possibility of getting your cash back depends entirely on your seller’s refund policy. It will take an average of about 4 to 5 days for a refund to be made. Instead of requesting a refund, you can choose to get a replacement. Should the refund period take more days, you can call Amazon’s Customer Service Staff at 1-866-216-1072.
What Happens to Returned Mattress Toppers?
Some brands allow you to give out mattress toppers to charity organizations if you are unhappy about the purchase. Others recycle the products, while some repack the items and resell them at cheaper prices.
How Can You Send a Mattress Topper Back to Amazon?
Just let Amazon know that you would like to return the mattress topper through the steps outlined above, and they will do the rest. They will organize the shipping mode for the return, or you will be directed to click the “Heavy-Bulk” icon under the returns menu. Next, pick a courier service then you will receive communication for the pick-up service.
When you buy a mattress topper from Amazon after the delivery is made and you are unsatisfied, you can return it. The return process is different due to the various sellers on the platform, as each has its terms and conditions. Other factors, like the mattress topper being opened or not, are equally important when requesting a return.